CHECK OUT THE TOP THREE PREPAWAYETE SERVICE-CLOUD-CONSULTANT EXAM QUESTIONS FORMATS

Check Out the Top Three PrepAwayETE Service-Cloud-Consultant Exam Questions Formats

Check Out the Top Three PrepAwayETE Service-Cloud-Consultant Exam Questions Formats

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This professionally designed desktop practice exam software is customizable, which helps you to adjust timings and questions of the mock tests. This feature of Windows-based Salesforce Certified Service cloud consultant software helps you improve time-management abilities and weak areas of the test preparation. We regularly upgrade this Salesforce Service-Cloud-Consultant Practice Exam software after receiving valuable feedback from experts worldwide.

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2025 Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant –The Best Valid Exam Labs

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Salesforce Service Cloud platform is a powerful tool for managing customer service operations, and the Service-Cloud-Consultant certification is a valuable asset for professionals who work with this platform. Salesforce Certified Service cloud consultant certification demonstrates that an individual has the skills and knowledge needed to design and deploy Service Cloud solutions that meet the needs of their organization. It is a great way to enhance your career prospects and differentiate yourself in a competitive job market.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who want to showcase their expertise in Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is ideal for individuals who work with stakeholders to design and implement solutions that support customer service and contact centers. The Service-Cloud-Consultant certification validates skills and knowledge in designing and implementing solutions in Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q151-Q156):

NEW QUESTION # 151
to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case record page.

  • A. Add knowledge component to case record page
  • B. Add the knowledge tab to the service console
  • C. Add the knowledge related list to the case record page
  • D. Add knowledge data categories to each case

Answer: A

Explanation:
Adding knowledge component to case record page is a solution that can enable Universal Containers to display a list of relevant knowledge articles on case record page. Knowledge component is a Lightning component that allows agents to search, view, and attach articles to cases from the case record page.
Knowledge component also shows suggested articles based on the case information and the agent's profile.
Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component_suggested.htm&type=5


NEW QUESTION # 152
Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

  • A. Upload the files as Documents, then relate them to the migrated articles.
  • B. Use the Files Related List on each article to add files to the articles.
  • C. Use the Lightning Knowledge Migration Tool and choose 'include files'.

Answer: B

Explanation:
When migrating to Lightning Knowledge, file attachments from Classic Knowledge articles do not automatically transfer. To migrate these file attachments, consultants can manually add files to the corresponding Lightning Knowledge articles using the Files Related List. This approach ensures that all relevant attachments are associated with the correct articles, maintaining the integrity and usefulness of the Knowledge base post-migration.


NEW QUESTION # 153
UC has two customer service contact centers and each focuses on a specific product line. Each contact center
has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the
cost without compromising customer satisfaction. What can a consultant recommend to accomplish these
objectives? Choose 2 answers.

  • A. Enable agents to transfer calls to other agents
  • B. Cross-train agents on both product lines
  • C. Implement a customer self-service portal
  • D. Prioritize customer calls based on their SLA

Answer: B,C


NEW QUESTION # 154
Universal Containers wants to create a process to verify that customers are eligible for support before a case is
creates. A consultant recommends using entitlement management to meet this requirement. Which benefit
would be realized by using the entitlement management feature? Choose 2 answers.

  • A. Ability to prompt callers for the service contract number within IVR menus
  • B. Ability to specify unique service levels for each customer
  • C. Ability to determine if a customer has escalated a case in the past
  • D. Ability to enforce service levels with the time-dependent processes

Answer: A,B


NEW QUESTION # 155
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?

  • A. Developer Pro Sandbox
  • B. Administrator Sandbox
  • C. Partial Copy Sandbox
  • D. Full Sandbox

Answer: A,C,D


NEW QUESTION # 156
......

It is seen as a challenging task to pass the Service-Cloud-Consultant exam. Tests like these demand profound knowledge. The Salesforce Service-Cloud-Consultant certification is absolute proof of your talent and ticket to high-paying jobs in a renowned firm. Salesforce Service-Cloud-Consultant test every year to shortlist applicants who are eligible for the Service-Cloud-Consultant exam certificate.

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